Who We Help
Hotel, resort, and hospitality property claims including business interruption and guest-area damage.
Hotels, resorts, and hospitality properties face unique claim challenges: guest disruption, brand-standard repairs, pooled amenities, and business interruption tied to occupancy. We protect revenue and asset value while building scopes that reflect how hospitality properties are actually restored, permitted, and reopened.
We understand operational continuity, franchise standards, and the mix of owned FF&E, leased equipment, and building systems that hospitality claims involve.
A hospitality property cannot reopen on patchwork repairs. Local building departments and brand inspectors both have expectations your insurance scope should anticipate.
We produce claim files ownership groups and asset managers can share with lenders, franchise partners, and internal finance teams.
I had the pleasure to work with Sam and Joe after hurricane Milton, they were very knowledgeable and helpful! I highly recommend “Your Claim Hero “
We can't thank Samantha and Joe enough for the outstanding job they did helping us navigate our hurricane insurance claim. After the storm, we were overwhelmed by the damage to our property and the complicated process of dealing with our insurance company. From the very beginning, Samantha stepped in with professionalism, knowledge, and genuine care for our situation. Joe's team took the time to inspect every detail of the damage, handled all the paperwork, and communicated directly with the insurance company so we didn’t have to. Thanks to their expertise, we received a settlement that was significantly higher than what was originally offered enough to truly restore our home. We always felt like we had someone in our corner advocating for us. If you're ever dealing with a property loss, especially from a hurricane, we highly recommend. They made a difficult situation much more manageable and got us the results we needed. Thank you again for everything!
We had an excellent experience with Your Claim Hero! Elijah did a great job detailing all the problems with our house—he was personable, thorough, and very helpful in explaining the process. Joe was wonderful during the negotiation and mediation. We had been trying for almost 3 years on our own with no luck from our insurance company, but they got it done quickly and secured way more than we ever expected. The whole process was smooth and stress-free for us. If we ever have an issue again, they will be our first call. Thank you so much for everything!
Joe, Amy, and the entire team at Your Claim Hero are hands down the best public adjusters I have ever met. They fought my insurance company all the way to the finish line and saved me tens of thousands of dollars out of pocket. Their communication was clear and consistent, their professionalism unmatched, and their dedication to my case was second to none. I truly couldn’t have asked for a better team to be in my corner. If you ever need a public adjuster, look no further than Your Claim Hero.
Elijah Long made a tough insurance claim feel easy. He’s knowledgeable, responsive, and truly goes to bat for his clients.
Amazing Team! 5 stars, Your Claim Hero gets it done!
Great team!! Outstanding performance going against insurance companies
I've had a fantastic experience with Elijah. He's incredibly easy to work with and is very knowledgeable.
Joe and team is fantastic! Communication is amazing and claim was settled faster than I thought it would be !
No Recovery No Fee. If we aren't successful, you owe us nothing.
Fill out our online form or give us a call. The application takes about five minutes; share basic claim details and you're on your way to the payout you deserve.
Our team schedules an on-site inspection. We document every detail, and often uncover damage you may have overlooked.
We build a detailed Xactimate estimate, negotiate with your insurer, and handle mediation or appraisal. You stay informed 100% while we carry the workload.
Settlement complete, you get paid. Repair, rebuild, or move on with control back in your hands and this claim behind you.
It's so easy to get started.
Start My ClaimYes. We document lost room revenue, extra expenses, and extended restoration periods for hospitality properties, aligned with how long permitted repairs will realistically take.
That depends on damage location, permit phasing, and life-safety requirements. We document habitability issues and business impact when parts of the property must close.
Brand standards often require specific materials and finishes. We document those requirements so the carrier understands why minimum patch repairs are not a viable reopening plan.
Tell us about your property and claim, and we'll review your situation at no cost.
